Shipping policy
PREFLIGHT CLUB — SHIPPING POLICY
Last Updated: September 18, 2026
Overview
At PreFlight Club, every order is handled with the same precision we bring to the brand — cleared, confirmed, and dispatched with care. Because our garments are made on demand, each order goes through a production phase before it takes flight. Below is everything you need to know about how your order gets from our flight deck to your door.
1. Shipping
Production Time
Every PreFlight Club garment is printed to order. Please allow 2–5 business days for production before your order ships. Orders placed on weekends or U.S. public holidays enter the production queue on the next business day.
You will receive a shipping confirmation email with tracking information as soon as your order departs our fulfillment center.
Estimated Delivery Times (After Production)
✈ United States — 3–7 business days
✈ Canada — 5–10 business days
✈ United Kingdom & Europe — 7–14 business days
✈ Australia & New Zealand — 10–20 business days
✈ Rest of World — 10–20 business days
All delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier capacity, customs processing, and other factors outside our control.
Free Shipping
✈ Free standard shipping on all U.S. orders over $75.
Orders under $75 are subject to standard shipping rates calculated at checkout based on destination and package weight.
Order Tracking
Once your order ships, you will receive a tracking number by email. Use this number to track your shipment directly through the carrier's website. Please allow up to 24 hours for tracking information to update after your shipping confirmation is sent.
Taxes & Duties
Sales tax is calculated at checkout where applicable. For international orders, customers are responsible for any customs duties, import taxes, or fees charged by their country's customs authority. PreFlight Club is not responsible for delays caused by customs processing.
2. Our 30-Day Happiness Guarantee
We want every member of the crew to land with confidence. If something isn't right with your order, contact us within 30 days of your confirmed delivery date and we will make it right.
Within that 30-day window, our crew will work with you to:
✈ Issue a free replacement for damaged, defective, or incorrect items.
✈ Provide a full refund to your original payment method for qualifying issues.
✈ Issue store credit at your preference.
To initiate a claim, contact us at support@preflightclub.com with your order number, a clear description of the issue, and photos of the item. We respond to all requests within 2–3 business days.
Requests submitted after 30 days from the carrier-confirmed delivery date will not be eligible for a remedy, except where required by applicable law.
For full details on what qualifies for a refund or replacement, please refer to our Return & Refund Policy.
3. Damaged or Incorrect Orders
If your order arrives damaged, defective, misprinted, or does not match what you ordered, contact us at support@preflightclub.com within 30 days of delivery. Please include:
✈ Your full name and order number.
✈ A clear description of the issue.
✈ Photos of the item — at least one showing the full garment and one showing the specific defect, damage, or error.
✈ Photos of the outer packaging if the damage appears to have occurred in transit.
Once approved, we will arrange a free replacement or full refund at no additional cost to you. In most cases, you will not be required to return the item — do not discard it until you have received confirmation from our team.
4. Lost or Undelivered Packages
If your tracking shows your order as delivered but you have not received it:
✈ Check with neighbors, building management, or other household members.
✈ Allow 2 additional business days — carriers occasionally mark packages as delivered slightly early.
✈ Contact the carrier directly using your tracking number to open a trace investigation.
If after 5 business days the package still cannot be located, contact us at support@preflightclub.com with your order number and tracking details. We will work with the carrier and, where applicable, arrange a replacement or refund.
PreFlight Club is not responsible for packages confirmed delivered to the address provided at checkout. Please ensure your shipping address is accurate before placing your order.
5. European Union Customers
If you are located in the European Union or European Economic Area, you have the right to cancel your order within 14 days of receiving your goods under the EU Consumer Rights Directive, without giving any reason — subject to the exceptions below.
Please note: the 14-day withdrawal right does not apply to goods that are made to a consumer's specifications or are clearly personalized. Because our garments are printed on demand specifically for each individual order, they are exempt from the standard 14-day withdrawal right under EU law.
If your item is damaged, defective, or does not conform to contract, your full statutory rights remain in force and we will remedy the situation in accordance with applicable EU consumer protection law. Where a valid withdrawal right applies and you exercise it within 14 days, you will receive a full refund within 14 days of our approval. Return shipping costs are your responsibility unless the item is faulty or incorrect.
6. Contact Us
Questions about your order, shipping timeline, or a delivery issue? Our crew is standing by.
Best Product Secrets, LLC DBA PreFlight Club
235 Apollo Beach Blvd., Suite 208
Apollo Beach, FL 33572
United States
Response time: 2–3 business days.