Contact information
CONTACT US
Before reaching out, you may find your answer right here. We've covered our most common crew inquiries below — from production timelines to order issues to shipping details. If you still need us, we're standing by.
HOW CAN I CONTACT PREFLIGHT CLUB?
Our crew monitors support requests Monday through Friday. Reach us at:
We aim to respond to all inquiries within 2–3 business days. For fastest resolution, include your order number and a brief description of your question in your message.
HOW MUCH IS SHIPPING?
✈ United States — Free standard shipping on all orders over $75. Orders under $75 are subject to standard rates calculated at checkout.
✈ Canada — Shipping rates are calculated at checkout based on weight and destination.
✈ International — Rates are calculated at checkout. Customers are responsible for any customs duties, import taxes, or fees charged by their local customs authority.
HOW LONG UNTIL I RECEIVE MY ORDER?
Every PreFlight Club garment is made on demand — printed specifically for you when your order is placed. Here's the full timeline:
✈ Production: 2–5 business days before your order ships.
✈ United States: 3–7 business days after shipment.
✈ Canada: 5–10 business days after shipment.
✈ United Kingdom & Europe: 7–14 business days after shipment.
✈ Australia & New Zealand: 10–20 business days after shipment.
✈ Rest of World: 10–20 business days after shipment.
All delivery times are estimates and not guaranteed. You will receive a tracking number by email as soon as your order ships.
WHY DID I ONLY RECEIVE PART OF MY ORDER?
If you ordered multiple items, they may ship from different fulfillment locations and arrive in separate packages. This is normal — check your shipping confirmation email for individual tracking numbers. If you believe an item is missing after all packages have arrived, contact us at support@preflightclub.com with your order number.
CAN I RETURN OR EXCHANGE MY ORDER?
Because every garment is made to order, we do not accept returns or exchanges for buyer's remorse or size preference. However, if your item arrives damaged, defective, misprinted, or incorrect, we will make it right under our 30-Day Happiness Guarantee.
Contact us at support@preflightclub.com within 30 days of delivery with your order number and photos of the issue. We'll arrange a free replacement or full refund — no return shipment required in most cases.
For full details, see our Return & Refund Policy.
DO YOU OFFER WHOLESALE OR BULK PRICING?
We currently offer select bulk pricing for qualifying orders. If you're interested in outfitting your crew, squadron, flight school, or aviation organization, reach out to us at support@preflightclub.com with your inquiry and we'll get you the details.
STILL NEED HELP?
Best Product Secrets, LLC DBA PreFlight Club
235 Apollo Beach Blvd., Suite 208
Apollo Beach, FL 33572
United States
Cleared for Departure. Dressed for It.