HAVE AN ISSUE?
We've got you covered. At PreFlight Club, every customer is part of the crew — and we don't leave crew members behind.
If something isn't right with your order, here's how to get it resolved fast.
Contact our crew directly at:
To help us resolve your issue as quickly as possible, include the following in your message:
✈ Your order number.
✈ A clear description of the issue — what's wrong, what you received, and what you expected.
✈ Photos of the item, clearly showing the defect, damage, or error. If the packaging was damaged in transit, include photos of that as well.
The more detail you give us on approach, the faster we can get you back on course.
What happens next?
Our crew will review your request and respond within 2–3 business days. Once approved, we'll arrange a free replacement or refund — depending on your situation and preference.
In most cases, you will not need to return the item. Do not discard it until you hear from us.
Our 30-Day Happiness Guarantee
All issue claims must be submitted within 30 days of your confirmed delivery date. After that window closes, we may be unable to process a remedy — so don't sit on it. If something doesn't look right when your order lands, reach out immediately.
We currently do not accept returns, but we do issue refunds. Please refer to our refund policy for more info.
Not an issue — just a question?
Head over to our Contact Us page for answers on shipping timelines, order status, sizing, bulk inquiries, and more.
Thanks, Crew.
Cleared for Departure. Dressed for It.
— The PreFlight Club Team